購買須知

購買須知

1.申請退換貨之產品只接受未穿過、未洗過、未下水、未沾到化妝品以及其他污損（包括氣味），如有上述之情況，恕不予退換貨。以免影響你退換貨的權益。退貨時不接受多單退貨。退貨時請附上訂單明細在內。

2.接收7天內退換貨。日期以包裹寄出當天日期開始計算。

宅配到府約2-3天到貨 [ 台灣本島 ]

提供7-11及全家純取貨，約3-4天內到貨

3.我們不提供換貨服務。我們建議您申請退貨後，再重新下購物單。

4.內衣、內褲、胸墊是貼身衣物屬於衛生品不適用七天商品鑑賞期，經拆封後無退換貨服務。因應衛生考量，運動配件、與香氛系列類商品經拆封若非瑕疵狀況，恕無提供退換貨服務，敬請知悉。

5.特價商品恕不接受退換貨。

6.商品因每批製成時間以及每批顏色或長度都會有些微落差，尺寸落差於2公分為正常情況。顏色的部份因電腦設定關係，實品顏色會較電腦上，有較亮或較暗的情況同屬正常範圍，對顏色較敏感的顧客，請確認可接受再作下標。有微線頭或是布料本身的味道都是屬於國際標準正常範圍內，不屬於退換貨之標準。

7.當我們收到您的退貨通知，我們審核後會寄給你退貨成功或是被拒絕的通知。退貨程序大約5天的工作天，從你的貨寄出當天開始計算。請注意退款會在7-10天內收到退款款項(不包括運費)。

8.我們接受國際退貨。退貨等需顧客方支出。

9.結帳時，如遇到刷卡技術上的問題，請聯繫信用卡公司，告知他們是否有開啟3D驗證功能。或是聯絡我們Olys，會有專人為您服務。

10. 極小污點、些許線頭、輕微脫線或勾針、新品染料味道、每批商品皆可能有些許色差，電腦解析度與顏色設定不同，依實際商品為主。

 蘿菈國際企業商行

統一編號：80074106

Returns

1. Products must be returned unworn, unwashed, no makeup stains or other damages (including sense) in their original condition and with all tags attached, please include the original order packing slop in your return package. Returns cannot be combined with multiple orders.


2. We accept returns of domestic orders within 7 days of the date the order was shipped.


3. Exchanges are not supported in returns process. We suggest you to return the items and place a new order.


4. Underwear, bras and intimate clothing cannot be returned.


5. Products marked Sale cannot be returned.


6. Refunds with the following reason will not be processed:
Personal reason, color difference (color displayed on the screen varies slightly between different devices), slight loose threads, odor of clothes (new clothes will have some odor coming from the fabric which will be gone after washing and drying), different color thread (shorter than 0.2 mm), or unopened buttonholes. Above are all acceptable for quality checks and will not be regarded as defects.

 

7. once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows delivered. Please note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times of financial organization（Outbound shipping fees from the original order are not refundable.）


8. International returns are accepted. Return shipping and any revers duties are the responsibility of customer.

9. For any other inquiries, please feel free to contact our customer support at all times.